Ordering Information

  • For security reasons, we do not accept orders placed over the phone.
  • For online orders, we accept the following payment options: PayPal and American Express, Visa, MasterCard and Discover credit cards.
  • Sales tax applies to orders shipped to AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, ME, MI, MN, MO, MS, NC, NE, NJ, NM, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA and WI.
  • We do not accept orders exceeding $650. Any order placed exceeding a total of $650 will be cancelled and refunded.

Order Cancellations and Modifications

  • Our top priority is getting your soap into your home as quickly and as safely as possible. Once your order is placed, we begin the fulfillment process almost immediately. After an order is fulfilled, we are unable to make any changes. However, if you’ve just placed your order and need to cancel it, please contact us online or call us at 1-844-937-2551 and we will do our best to assist you.

Shipping Policies

  • We offer free shipping via FedEx SmartPost for all continental United States orders with a minimum purchase of $35. Orders under $35 will be charged for shipping.
  • For free shipping orders, please allow 5-10 business days, after your order is processed, for FedEx to pick up your shipment and update your tracking information.
  • We do not ship to PO boxes or Freight Forwarders.
  • For military addresses (APO), please select FedEx SmartPost as your shipping method.
  • Weight-based FedEx rates are available for shipments to Alaska, Hawaii, and Puerto Rico.
  • Shipping cost for all Canadian orders will vary by order. At the time of checkout, exact shipping cost will be determined based on total number of items ordered and total weight of shipment.
  • For orders outside the United States and Canada, please contact one of our International Distributors.
  • All orders placed on a weekday after 2:00 p.m. will begin processing the next business day.
  • All orders placed on weekends or federal holidays will begin processing on the following business day.
  • We do not require a signature for any deliveries. If you are not present when your package arrives, it is solely up to your delivery person’s discretion whether to leave the package without a signature.
  • FedEx does not deliver SmartPost shipments on weekends or holidays.

Damages

  • If your order is damaged or missing, please contact us online or call us at 1-844-937-2551 within 72 hours of the delivery so we may replace your item(s).

Returns

Returning products purchased from our online store

  • We hope you’re happy with your Dr. Bronner’s product, but if for any reason you are not satisfied, you may return your online purchase to us within thirty (30) days of the receipt date for an exchange or refund.
  • Shipping cost paid on your original order is non-refundable and you are responsible for all return shipping costs.
  • After thirty (30) days, we will only accept returns or exchanges in cases of manufacturer defect.
  • Please include a note in your package indicating your order number, reason(s) for returning the product(s), and whether you want an exchange or refund.
  • Ship to:

Dr. Bronner’s
Attn: Returns Dept.
1335 Park Center Drive
Suite B-D
Vista, CA 92081

  • All All-One Mask purchases are final sale.

Returning products purchased from a retail store or another online store

  • All products must be returned to the original retailer where they were purchased.