Ordering Information

  • For the fastest possible service, it’s best to order on our online store, but feel free to call us with your order at 1-877-786-3649. However, we no longer accept credit card orders over the phone—only mailed checks and money orders.
  • For online orders only, we accept only the following credit cards: Visa, MasterCard and Discover.  Sales tax applies to orders shipped to CA, WA, and IL.

Shipping Policies

Damages

  • If your order is damaged or missing, please contact our Web Store Customer Service Department at 760-432-0098 within 72 hours of receiving your order so we may replace your item(s).

Returns

Returning products purchased from our online store

We hope you’re happy with your Dr. Bronner’s product, but if for any reason you aren’t satisfied, you may return your online purchase to us within thirty (30) days of the receipt date for an exchange or refund. We do not refund the cost of shipping the product(s) back to us (including the cost of insurance, if you choose to insure the package). After thirty (30) days, we will only accept returns or exchanges in cases of manufacturer defect.

Please include a note in your package indicating your original order number, your reason(s) for returning the product(s), and whether you want an exchange or refund. Ship to:

Dr. Bronner’s
Attn: Returns Dept.
1335 Park Center Drive
Suite B-D
Vista, CA 92081

Returning products purchased from a retail store or another online store

All products must be returned to the original retailer where they were purchased. If you are not satisfied with your purchase from a retail store or other online store, please contact the retailer directly, as we have a lenient return policy with all of our distributors.