Ordering Information
- For the fastest possible service, it’s best to order on our online store, but feel free to call us with your order at 1-877-786-3649. However, we no longer accept credit card orders over the phone—only mailed checks and money orders.
- For online orders only, we accept only the following credit cards: Visa, MasterCard and Discover. Sales tax applies to orders shipped to CA, WA, and IL.
Shipping Policies
- We offer FREE SHIPPING via FedEx Ground for all continental United States orders with a minimum purchase of $35. Orders under $35 will be charged for shipping. We do not ship to PO boxes.
- For free shipping orders, please allow 72 hours for order processing and 2-5 business days for FedEx Ground delivery.
- Weight-based FedEx rates are available for shipments to Alaska and Hawaii.
- Shipping cost for all Canadian orders will vary by order. At the time of checkout, exact shipping cost will be determined. The cost will be based on total # of items ordered and total weight of shipment.
- For orders outside the United States and Canada, please contact one of our International Distributors.
- Overnight and 2nd-Day orders placed after 2:00pm PST are considered placed on the following business day.
- Use the FedEx Website to track your package with the tracking number emailed to you. If you do not receive notification via email from FedEx, please contact us at [email protected].
- FedEx does not deliver ground shipments on weekends or holidays. Do not include these days when estimating your expected delivery date.
- We do NOT request or require a signature for any deliveries. If you are not home when your package arrives, it is solely up to your delivery person’s discretion whether or not to leave the package without a signature.
Damages
- If your order is damaged or missing, please contact our Web Store Customer Service Department at 760-432-0098 within 72 hours of receiving your order so we may replace your item(s).
Returns
Returning products purchased from our online store
We hope you’re happy with your Dr. Bronner’s product, but if for any reason you aren’t satisfied, you may return your online purchase to us within thirty (30) days of the receipt date for an exchange or refund. We do not refund the cost of shipping the product(s) back to us (including the cost of insurance, if you choose to insure the package). After thirty (30) days, we will only accept returns or exchanges in cases of manufacturer defect.
Please include a note in your package indicating your original order number, your reason(s) for returning the product(s), and whether you want an exchange or refund. Ship to:
Dr. Bronner’s
Attn: Returns Dept.
1335 Park Center Drive
Suite B-D
Vista, CA 92081
Returning products purchased from a retail store or another online store
All products must be returned to the original retailer where they were purchased. If you are not satisfied with your purchase from a retail store or other online store, please contact the retailer directly, as we have a lenient return policy with all of our distributors.