Privacy matters. Dr. Bronner’s recognizes the importance of our customers’ privacy and takes a number of steps to protect that privacy. The following discloses the information gathering and dissemination practices for information collected through the mail, Dr. Bronner’s retail stores and wholesale accounts, and our Web site (the “Site”). Dr. Bronner’s believes in protecting the privacy of our customers (“You” or “you”). The purpose of this Privacy Policy is to describe the kinds of information that we may gather about you, how we may use that information, how we protect it, when we may disclose it, and the choices you have regarding your information.

By using the Site, you consent to the practices described in the current version of this Privacy Policy. If you have read this Privacy Policy previously, please review it again to be sure you are familiar with its present terms. The date of the most recent update is listed at the end of this document.

If you have any questions or concerns about the privacy or security of your information, you may contact us using the contact information provided herein or on our Contact page.

Collection and Use of Non-Personal Information

Session Analytics Information. We may automatically collect non-personally identifiable information about your hardware devices (i.e., your computer or mobile device) when you access the Site. For example, we may collect your Internet Protocol (“IP”) address, which is the number automatically assigned to your computer or mobile device whenever you access the Internet, as well as information about the type of Web browser software you use and the referring Web site, if any. Your IP address does not identify your name, email address or other personal information. We use your IP address to help diagnose problems with our service and to administer the Site. We may also collect information about your activity on the Site, such as the time and duration of your visit, the sections of the Site that you visit, the search terms you use and the products you add to your shopping cart.

Persistent Identifiers. We also collect non-personally identifiable information through the use of “cookies.” A cookie is an alphanumeric file that a Web site puts on your hard drive or mobile device so that it can remember something about you while you are using the Web site or when you return to the Web site. The Site may use a “unique device identifier” (or “UDID”) in order to remember your device each time you use it. These technologies make it easier for you to use the Site. We use them in order to retain the contents in your shopping cart while you are checking out other areas of the Ste. When you are done, the products in your cart are still there for you to purchase. We also use them to gather certain aggregate usage information about the numbers and frequency of visitors to the Site and how they interact with the Site. This data helps us improve the appearance and usability of the Site.

Cookies do not collect personally identifiable information. Cookies may remain on your hard drive or device after you cease using the Site. You may decline to accept cookies by modifying your Web browser settings. If you choose to decline cookies, however, you may not be able to sign up for or use certain features of the Site that depend on your Web browser accepting cookies.

Collection of Personal Information

Personal Information You Provide. We may collect and store any identifiable information that you choose to provide in connection with your use of the Site. This may include personally identifiable information (such as your name, shipping address, billing address, email address, phone number and credit card number) that we need in order to process your orders, communicate with you or provide you with information that you request. For example, through the order forms on our Site and in our catalog, and through sign-ups for our mailing list via our Site or physical locations, we collect personally identifiable information necessary for shipping products that you purchase. We may also collect your financial information (such as your credit card number and billing address) and your contact information (such as your email address, phone number and shipping address).

Use of Personal Information

Financial information that is collected is used to bill you for products that you request. Contact information that is collected is used to send orders and information about our company to you. You may opt out of receiving future mailings; see the “How to Remove Your Name from Our Newsletter, Mailing, Sharing or Email Lists” section below.

If you sign up for our newsletter, we will send you emails. These emails will inform you about our launch of new products, about special sales, about promotional offers from our partners, about environmental issues we think are important, about potential employment opportunities with Dr. Bronner’s that you may find of interest, and about other events taking place in stores near you. You may opt out of receiving future emails; see the “How to Remove Your Name from Our Newsletter, Mailing, Sharing or Email Lists” section below.

We use your shipping address to ship your products to you and to send catalogs and other mailings to you. We use your billing address, if different than your shipping address, to verify your billing information. We never share our customer names, addresses, email addresses or other personally identifiable information, other than to the extent described in the “Disclosure of Personal Information” section below. You may opt out of receiving catalogs or other mailings from us; see the “How to Remove Your Name from Our Newsletter, Mailing, Sharing or Email Lists” section below.

Disclosure of Personal Information

We do not disclose personal information about you to other companies, persons or agencies, except for the purposes described below:

Service Providers: We employ other companies and individuals to perform certain Web site and other functions on our behalf. Examples include operating and maintaining our Site, taking orders, delivering packages, sending postal mail and email, managing customer lists, analyzing data, providing marketing consultation and assistance, distributing customer surveys, processing credit card payments and providing customer service. These companies and individuals have access only to personal information needed to perform their work, but they may not use it for any other purposes.

For Your Protection and Ours: We may release personally identifiable information when we believe it is appropriate to comply with applicable laws, regulations, legal processes or governmental requests; to enforce or apply our Terms of Use Agreement and other agreements; or to protect the rights, property and safety of Dr. Bronner’s, our customers, our employees or others.

Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless the customer consents otherwise). Also, in the unlikely event that Dr. Bronner’s or substantially all of its assets are acquired, customer information will be one of the transferred assets.

Sharing: We may share your name and postal address with other reputable companies so they may send you catalogs or information about products of potential interest to you. We do not share credit card information or email addresses with these third parties. You may opt out of receiving catalogs or other mailings from third parties; see the “How to Remove Your Name from Our Newsletter, Mailing, Sharing or Email Lists” section below.

With Your Consent: Other than as set out above, you will receive notice whenever information about you might be shared with third parties, and you will have the opportunity to choose not to share that information.

How to Remove Your Name from Our Newsletter, Mailing, Sharing or Email Lists

You may initially choose to receive or decline to receive communications from us at the point where we request information about you. You may also later, at any time, use the following options to remove your information from our databases so as not to receive future communications, or to no longer receive our services, or to not share your name and address with third parties:

  1. Send an email to: [email protected].

  2. Send postal mail to: Dr. Bronner’s, P.O. Box 1958, Vista, CA 92085.

  3. Call our Customer Service Department directly at: 844-937-2551.

  4. In certain cases, where available, use the “opt out” or “unsubscribe” option included in the communication itself.

Protection of Personal Information

We want you to feel confident about using and making purchases through the Site, and we are committed to protecting the personal information we collect. While we cannot completely guarantee the security of your information, we have implemented industry-standard and appropriate physical, electronic and managerial security procedures to help protect the personal information that you provide to us.

Children’s Privacy

We do not sell merchandise for purchase by children via the Site. If you are under eighteen years old, you may use the Site only with the involvement of a parent or legal guardian. Should a child whom we know to be under eighteen years old send any personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before collecting his or her personal information.

External Links

If any part of the Site links you to other Web sites or mobile applications, those Web sites or mobile applications do not operate under this Privacy Policy. We recommend that you carefully examine the privacy statements posted on those other Web sites or mobile applications to understand their procedures for collecting, using and disclosing your personal information.

Changes to this Privacy Policy

We may update this Privacy Policy at any time in the future. Whenever we make changes to this Privacy Policy, we will post those changes here. We will also notify you about any material changes by sending a notice to the email address you provided to us and/or by placing a prominent notice on the Site.

EFFECTIVE DATE: October 6, 2014