Now Accepting All Questions
Have questions? We’re here to help.
What are the “18-in-1” uses? Where can I find recipes and dilutions for your soaps?
You can use Dr. Bronner’s soaps for washing your face, body, hands and hair, for bathing, shaving, brushing your teeth, rinsing fruit, aromatherapy, washing dishes by hand, doing laundry, mopping floors, all-purpose cleaning, washing windows, scrubbing toilets, washing dogs, controlling dust mites, and killing ants and aphids. Now, that’s eighteen uses right there, but customers have told us over time about many more uses they have found for our soaps. Let us know what else you use our soaps for! To get you started with recipes and dilutions, check out Lisa Bronner’s “Liquid Soaps Dilutions Cheat Sheet.”
What does “Castile” mean? Is your bar soap also a castile soap like the liquid? What is the difference between your bar and liquid soaps?
In earlier centuries, an all-vegetable-based soap was made in the Castile region of Spain from local olive oil. By the turn of this century, “Castile” had come to mean any vegetable oil-based soap, as distinct from animal (tallow) fat-based soap. “Pure-Castile” is now also your guarantee that what you are using is a genuinely ecological and simple soap – not a complex blend of detergents with higher ecological impact and slower biodegradability. Unfortunately, many synthetic detergent blends are deceptively labeled as “liquid soap” despite the fact that they contain absolutely no real soap whatsoever. Dr. Bronner’s Pure-Castile Liquid and Bar Soaps are both completely vegetable oil-based. The difference between the liquid and bar soaps is that the liquid soaps use potassium hydroxide to saponify the vegetable oils, while the hard bar soaps use sodium hydroxide instead. To learn more about the difference between our liquid and bar soaps, check out Lisa Bronner’s related blog post.
What’s the shelf life of your products? How can I tell when they were made?
In general, we recommend using Dr. Bronner’s body care products within three years of purchase. Soaps are self-preserving, but because our products are biodegradable, it’s best to not leave them on the shelf for too long, as they may start to lose strength. To find out when our personal care products were manufactured, you can consult the “lot code,” a number that appears printed or etched on the packaging, typically just below the label. The first digit refers to the year (i.e., “2” is 2012, “3” is 2013, etc.), while the next three digits refer to the Julian Date (i.e., the day of the year out of 365 total days). So if the first four digits of a lot code are “3165,” the product was manufactured in 2013 on the 165th day of the year (June 14th). You can see a Julian Date calendar here. For easy reference, our Fair Trade & Organic Virgin Coconut Oils (VCOs) are labeled with a “Best By” date next to the lot code. Due to space limitations, we use a different system to code our Organic Lip Balms, so if you have a question about the expiration date for a lip balm, please contact our Customer Service Department directly.
Can I use your soaps to shampoo?
Yes, absolutely, and many people do! However, it is important to pair the soap with an acidic conditioning rinse like our Organic Citrus Conditioning Hair Rinse. Our soaps clean hair very well, but they can leave a tangly look and feel. Our conditioning rinse tamps down the cuticles in your hair and leaves it smooth and silky. To learn more about shampooing with our soaps, check out Lisa Bronner’s related blog post.
Which of your products are vegan? Do you test your products on animals?
All of Dr. Bronner’s products sold in Australia are Certified Vegan, except for our Organic Lip Balms and Organic Body Balms, which contain organic beeswax. All of our products carry the “Leaping Bunny” seal, which means they are certified cruelty-free and there is no animal testing done with them. Although our product lines are otherwise vegan, we do use certified organic beeswax in our lip and body balms. We have not yet been able to find a certified organic plant-based wax, and Sue Kastensen, the creator of our balms, has not found a plant-based substitute for the amazing qualities of natural beeswax. Based on her experience, and her extensive training and mentoring under the Native American herbalist Keewaydinoquay, Sue formulated her original lip balms with just avocado oil and beeswax, because beeswax has natural antibacterial and sunblock qualities and provides a superior barrier to keep moisture in.
Why is palm kernel oil now in the liquid soap? Is it sustainable?
As our company continues to grow, we are able to partner with more and more organic & fair trade projects around the world, supporting organic farming practices, fair wages, and economic development. Adding organic & fair trade palm kernel oil to our soaps allows us to support the good work being done by Natural Habitats in Ecuador, where small-scale farmers grow oil palms sustainably and receive a fair price for their palm fruits. Because the fatty acid profile of coconut and palm kernel oils are so similar, they can be used interchangeably in soapmaking, where they produce an identical rich and copious lather. No rainforest habitat or wildlife is harmed in the production of their palm kernel oil, and Natural Habitats is certified under IMO’s “Fair for Life” program, the most rigorous fair trade and sustainable certification in the world, and the same program that certifies Dr. Bronner’s existing fair trade coconut and palm oil sister companies, Serendipol and Serendipalm.
Are your tropical oils, including palm and palm kernel oils, produced sustainably?
Some Dr. Bronner’s customers have been concerned that the palm, palm kernel and coconut oils we use in our soaps may come from plantations that were established on recently-cleared tropical forestland or from operations that otherwise contribute to environmental destruction. But rest assured, we purchase from growers who are all certified organic— no agrochemicals (chemical fertilizers, pesticides or herbicides) are used, and soil fertility is replenished naturally using compost, manure and mulching with crop residues. And unlike palm oil grown on huge plantations like those in Indonesia, the production of our oils does not contribute to deforestation. Our palm oil comes from about 2,500 acres of smallholdings in Ghana that were established decades ago, and our palm kernel oil comes from sustainable small farmers in Ecuador. We support growers in improving palm fruit yields by getting more oil out of the same area of land. Our coconut oil comes from about 500 small to mid-size farms in Sri Lanka, most of which have been in the owner’s family for generations. We encourage our growers to intercrop with other beneficial species and supply organic fertilizer at subsidized prices. This improves the soil fertility, yields, and profitability of small farms, allowing them to compete with larger plantations. To learn more, see our Our Suppliers page.
Are your soaps safe for babies?
Dr. Bronner’s soaps are exceptionally mild and safe for babies, however they are not tear-free so it’s important to be very careful that the soap does not get in your baby’s eyes. For babies, we especially recommend our Unscented Baby-Mild line, as their skin can be sensitive to the essential oils in our scented soaps.
Can I wash my pet with your soaps?
Yes! Dr. Bronner’s soaps are wonderful for washing pets, especially dogs—see Lisa Bronner’s demonstration. For cats, you have to be a little more careful. Many essential oils can be toxic to cats, especially tea tree, lavender, and peppermint oils. So for cats, as for babies, best to use one of our Unscented Baby-Mild varieties.
Do your soaps contain any foaming agents or detergents like Sodium Lauryl Sulfate?
Absolutely not. Dr. Bronner’s soaps are 100% true pure-castile soaps. The high-foaming lather comes from their high coconut oil content, which creates a more luxurious and richer lather than any detergent could ever produce. “Pure-Castile” is your guarantee that what you’re using is a genuinely ecological and simple soap – not a complex blend of detergents with a higher environmental impact due to the waste stream created during manufacturing and the detergents’ slower biodegradability. Unfortunately, many synthetic detergent blends are deceptively labeled as “Liquid Soap” even though they contain no real soap whatsoever. We do have one product, Sal Suds, which contains Sodium Lauryl Sulfate, Coco-Betaine, and Lauryl Glucoside. Sal Suds is an all-purpose household cleaning product, and is not intended for use on the body. Cruelty-free and biodegradable, It is a balanced formulation of naturally derived surfactants that are mild and gentle on the hands.
Are your products free of gluten, corn, soy and nuts? Why am I having an allergic reaction?
In general, Dr. Bronner’s products are gluten-free, and do not contain soy, nuts, or any other common allergens. However, there are a few exceptions: Our Shaving Gels, Lotions, and Hair Crèmes contain xanthan gum derived from non-GMO corn. Our Castile Liquid Soaps, Castile Bar Soaps, Pump Soaps, and Shaving Gels contain citric acid derived from tapioca. If you are having an allergic reaction, it’s possible that you’re sensitive to one of the essential oils in our products, like peppermint oil or lavender oil. If you have sensitive skin we recommend using our Unscented Baby-Mild varieties. Our Toothpaste contains glycerin derived from organic soybean oil. Our coconut oils are produced and bottled in nut-free facilities with equipment used exclusively for our coconut oils. Coconut is not a botanical nut; it is classified as a fruit, even though the Food and Drug Administration recognizes coconut as a tree nut. While allergic reactions to coconut have been documented, most people who are allergic to tree nuts can safely eat coconut. If you are allergic to tree nuts, talk to your allergist before adding coconut to your diet.
I am getting a burning sensation from using your Peppermint Soap—is that normal?
It’s not common (most experience a “tingly cool” feeling from the menthol) but some people have told us they feel a burning sensation, especially over sensitive areas. Unfortunately, there isn’t much to be done in this case and our only recommendation is to switch to one of our other scents.
I want to view my order history but can no longer see it. Where do I find it?
In July 2019 we migrated our website to a new platform and in doing so were not able to migrate order history. If your order was placed before May 2019, your order history cannot be viewed in your customer account. To access you order history, please email email@example.com for assistance.
Where do you ship to?
We ship to all states and territories in Australia. We do not ship internationally. If you do not reside in Australia and would like to purchase our products please visit https://www.drbronner.com/wholesale/international/ where you can view all Dr. Bronner's international distributors and online stores.
How much does shipping cost?
We offer flat rate shipping of $9.90 within Australia only. For orders over $125, we offer free shipping within Australia only.