Quality Control In-Process Technician

OVERVIEW & JOB SUMMARY

Under direct and general supervision Quality Control Supervisor, the Quality Control In-Process Technician will help ensure that in-process and finished products manufactured at Dr. Bronner’s meet compliance and consumer expectations by performing quality control inspections utilizing methods, systems, and guidelines as directed. Working on a production line, in an office, or testing items in a controlled laboratory setting, the QC In-Process Technician will evaluate Dr. Bronner’s materials and products using analytical methods and direct sensory observation to determine whether they meet specifications.

This position is located at Dr. Bronner’s headquarters in Vista, CA, and will not be a remote position once Covid-19 restrictions are lifted.

Diversity, equity, and inclusion are important values at Dr. Bronner’s. All employees are called to practice acceptance, treat others with dignity and respect, learn from and celebrate each other’s differences, recognize one’s own privilege, root out one’s own and speak up against prejudice, and work to create a healthy and respectful workspace where colleagues feel valued and part of our community.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The following duties and responsibilities are those considered to be essential but do not represent all job functions that may be required to be performed by this position.  Other comparable duties and responsibilities may be assigned as needed. 

In-Process & Finished Product Evaluation:

  • Inspects finished products by confirming specifications, conducting visual and measurement tests.
  • Inspects product labels for accuracy during the production run.
  • Ensures all finished product packaging lot codes are correct and records findings, making sure corrective actions are taken if lot codes are found to be incorrect.
  • Accurately documents the results of product inspections and testing.
  • Reviews documentation on the production floor for consistency.
  • Reviews, interprets, and evaluates analytical data for accuracy and compliance within procedures.
  • Performs laboratory tests as directed to verify production data.
  • Identifies and confirms any products requiring re-work.
  • Supports the QC Supervisor in initiating rework, hold, and release of the finished product for sale.

Manufacturing Support:

  • Reviews and verifies completion of manufacturing in-process documentation such as start-up, in process, inspection, and end of run records for consistency.
  • Approves in-process production by confirming specifications; conducting visual and measurement tests; communicating required adjustments to the production lead/supervisor.
  • Initiates or responds to internal requests such as escalations for in-process or finished product inquiries.

Quality Document Preparation:

  • Investigates and generates CAPA reports as needed in relation to escalations.
  • Supports the QC Supervisor in creating COAs on approved templates.
  • Assists in the development of QC procedures, protocols, and reports.
  • Creates and maintains QC/QA documentation for new and existing products and processes.
  • Prepares and sends physical samples of finished product targets and accompanying documentation as requested.
  • Reviews, enters, and maintains QC data in QMS Database System.

Out of Specification Investigation Support:

  • Customer complaints: Identifies the day, shift, and location the product was made and filled, pulls and evaluates the retain sample(s). Provides feedback to QC Supervisor.
  • Escalated Finished Product Nonconformance: Pulls retains as needed. Oversees a panel of evaluators and executes a double-blind test. Determines if the product can be released for sale or put-on QC Hold for further investigation and/or rework.
  • Participates in special projects as requested.
  • Other duties as assigned within the job scope.

INTERACTION

This position will interact closely with the Quality Department, OSI, Operations Administration, Logistics, and Plant Operations departments.

SUPERVISORY RESPONSIBILITIES
None

EDUCATION/YEARS EXPERIENCE

Minimum:  Completion of a high school diploma or GED.  Possession of an Associate’s degree from an accredited college with major coursework in a Technical, Scientific, or Manufacturing discipline. Two years of progressive experience in Manufacturing, Quality Assurance, Quality Control, or another related field.

Preferred: Possession of a bachelor’s degree in Chemistry, Physics, Engineering, or another related field. Two years of progressive experience in a fast-paced, collaborative office environment in a consumer-packaged-goods company. Knowledge of SQF, BRC, ANSI, and/or ISO standards or other third-party registered manufacturing facilities.

Any combination of education and work experience that would be equivalent to the stated minimum requirements would qualify for consideration of this position.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Attitude: Confident, positive, enthusiastic, down to earth, flexible, & passionate
  • Communication: Excellent, adaptive, creative, and concise verbal and written communicator in meeting spaces as well as over the phone, and e-mail; polite, professional, patient, and diplomatic in navigating inquiries; strong grammar skills. Requires strong interpersonal, communication, and organization skills including a good sense of judgment and the ability to build positive work relationships.
  • Confidentiality: Maintain a high degree of confidentiality over all matters in the course of business operations including customer and employee information and demonstrate tact, discretion, exercise good judgment and discretion in handling and disseminating information.
  • Critical Thinking: Ability to reason and analyze, to set and adhere to a timeline, accurately and independently, and to solve problems.
  • Initiative: Responds promptly to requests, works quickly, accurately, and independently; effectively executes strategies, identify upcoming needs and potential risks; proactively manage tasks, meets challenges with resourcefulness, and present ideas and information in a manner that moves the team forward
  • Leadership: Highly motivated and cooperative, takes initiative and responsibility for individual and group work, possesses a strong desire to succeed, accepts feedback from others, works with a spirit of enthusiasm and a sense of urgency.
  • Organization: Exceptional proficiency in tracking deliverables, tasks, and project deadlines, juggling competing priorities, and multi-tasking efficiently
  • Respect: Consciously learn from and celebrate differences among identities while recognizing commonalities and shared experiences; practice inclusive language and promote acceptance, safety, respect, inclusion, and value of individuals within the workplace, and those with whom you interact on behalf of the organization; become aware of all forms of bias, prejudice, and discrimination, and work to eliminate personal vestiges of racism, homophobia and sexism in thought, action and word; promptly report incidents of bias, prejudice, and bigotry to the Human Resources Department or any member of the Executive Team.
  • Teamwork: Exhibits objectivity and openness to others’ views, contributes to building a positive team spirit, is flexible to modifying work style to be effective within the group, able to work within a team environment and independently.
  • Technical Proficiency: Advanced knowledge of MS Office (Word, PowerPoint, Excel, Access, and Outlook); digital file sharing and project management systems (Google Drive, Dropbox, and SharePoint)
  • Proven ability to evaluate data and succinctly present analysis.
  • Strong math skills.

TOOLS AND EQUIPMENT USED

Must be proficient in the operation of standard office support equipment including, but not limited to, personal computer, copier/scanner, fax, telephone system, etc.

Basic knowledge of measurement and analytical instruments such as pH meter, viscometer, hydrometer, refractometer, and basic wet chemistry titrations.

LICENSES/CERTIFICATIONS

Must have reliable transportation and possess and maintain a valid California driver’s license including proof of personal vehicle insurance coverage and insurability under the Company’s insurance carrier standards.

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to:

  • Perform work in a climate-controlled office setting.
  • Sit, stand, walk, bend, kneel, and uses hands, arms and legs for dexterity and balance frequently.
  • Occasionally lifts, carries, and balances objects weighing up to 35 pounds.
  • Pulls and pushes objects such as file drawers, loaded carts, audio/visual equipment, computers, and similar office equipment and supplies.
  • Prioritizes and multi-tasks work and projects requiring good memory, concentration, and analytical thinking.
  • Occasionally is required to perform the safe operation of a vehicle, office equipment and machines, and recognize and abate safety hazards within the workplace.
  • Must be able to hear, see including the distinction of colors, read and communicate verbally and in writing frequently with a wide range of people from divergent socioeconomic backgrounds and origins.
  • The noise level in the work environment is usually low to moderate (in a plant environment).

Dr. Bronner’s is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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