To our customers and community,
Like many businesses in this time, we are doing our best to prioritize the health and wellbeing of our employees and community. For Dr. Bronner’s this goes hand in hand with meeting the needs of our customers. Soap and hand sanitizer are essential tools to help keep Covid-19 from spreading and help maintain public health, and for this reason and others, we believe it is important to continue manufacturing our products for as long as we are able to safely do so.
For the safety of our staff and community, all of our employees who can work remotely are now working from home. Meanwhile, demand for our soap and hand sanitizer has spiked, and we are doing our best to fulfill the increase in orders. In spite of our best efforts, constraints prevent us from fully meeting orders: our hand sanitizer, for example, can only be produced at FDA-licensed drug manufacturing facilities, and is being produced at 600% of our usual rate.
We are allotting a reserve of 2% of all hand sanitizer production to donate to at-risk communities and the organizations that serve them, so they have access to our hand sanitizer as well. Last week we shipped donations to organizations serving unhoused and low-income populations in San Diego, New York City, San Francisco, and Los Angeles. We are continuing to work with advocates and service providers to get our products in the hands of those who need them most during this public health crisis.
We are asking our customers and community to please be patient as we do our best to fulfill orders and make our products available to those who need them. Please also buy only what you think you need, so that everyone who needs our products can obtain them. This is an important time to remember that we are all connected and need to look out for each other, now more than ever.